Below is a list of the standard email settings that you should be using for configuring a POP/IMAP email account within your email client, SmartPhone or Tablet.

Please Note: Any time you see 'customerdomain.co.uk' throughout this article, you should replace this with your own Domain Name.

Basic Settings
Name: CustomerName CustomerSurname (Or your Company Name) - In most cases this is who people see email received from.

Email Address: customername@customerdomain.co.uk - CustomerName will usually be the first part of your e-mail address eg: support@customerdomain.co.uk or joebloggs@customerdomain.co.uk

Incoming (POP/IMAP) Mail Server Hostname: mail.customerdomain.co.uk

Outgoing (POP/IMAP) Mail Server Hostname: mail.customerdomain.co.uk

Username: customername@customerdomain.co.uk

Password: your-mailbox-password


Advanced Settings
POP3 Port: 110

IMAP Port: 143

SMTP Port: 25

Use SSL: No / Off / Disabled

SMTP Authentication: Enabled / Required


Recommendations
Our servers support both IMAP and POP3 mail connections, but we recommend that if you are setting up a new email account then you use IMAP.

When you add your mail account, your email software is likely to use 'mail.customerdomain.co.uk' as a description. We recomend that you use customername@customerdomain.co.uk to make it easier to identify the account.


Important
Please note that if you use Google Apps for Work, Hosted Exchange or Microsoft Office 365 for your email then the above settings are not applicable and should not be used.