We've recently had an increase in the number of compromised email accounts, this is due to weak passwords that have been cracked by hackers and automated services that crack your email password and then use your email account to send spam. This is clearly a problem for both you and us as our servers can then be left with poor reputations resulting in your genuine emails being blocked by other email hosting providers such as Google, Office 365, and other hosting companies.

We've decided to start using the same spam filtering techniques that we use to prevent spam emails getting into your account to prevent emails getting out too. This may result in some genuine emails being unable to send so if you have any problems please let us know so we can tweak the settings. At the present time, this is only applies to Windows/WSP email hosting.

If you encounter any issues with emails not sending, please contact us via the Client Management System and we will advise you on what to do next.