Why has my service been suspended?

The normal reason for service suspension is unsettled invoices.

Invoices for services are raised 30 days before payment is due. If an invoice is unpaid and becomes overdue then a process is triggered.

Day 1: You will be sent a 'First Overdue Notice' email.
Day 5: Your service will automatically be suspended and you will receive a 'Service Suspension Notification' email.
Day 90: Your service will be completely terminated. Meaning any website or email data is lost.

As soon as invoice payment is received your service will automatically be renabled and you will receive a 'Service Unsuspension Successful' email.


If your service has been suspended for any other reason (such as misuse) we will notify you before hand.
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