How do I update my Domain Names MX Records? (cPanel/WHM)

WARNING: Updates effecting MX Records can be dangerous and changes should not be made if you don't know what you are doing. Please create a support ticket via your Client Management Portal if you need assistance with this process.

If you wish to use a different provider for your email hosting then you will need to update the MX records within your hosting package so that the external world knows to send your emails to a different location. In order to update your MX records you will first need to login to your hosting Control Panel via the Client Management Portal.

Login to cPanel

Once logged in you will want to select the 'MX Entry' option which can be found under the 'Mail' heading.

Selecting MX Entry

This will then take you to a page where you can make changes to your MX Records. We recommend that you do not delete the default mx1.sbhdns.com MX entry until you have entered all of your new records.

On this page you will first of all need to change the 'Email Routing' to go to a 'Remote Mail Exchange'.

Setting your email routing

You will then need to add in the new MX records that should have been provided by your new email hosting company.

Adding a new MX Record

Once you have added all the entries you need and are confident that they have been entered correctly, you will need to delete the default Small Business Hosting MX record.

Deleting an MX Record

Your email should now be routing through to your new email host. If you have any issues updating / changing your MX records then please create a support ticket via your Client Management Portal.
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