Why don't you accept tickets & replies by email?

There are 2 main reasons we only accept tickets from our Client Management Portal and not by email.

1. Security

By requiring you to log in to your client account to submit a ticket, we automatically know that you are a customer and have the authority to request any changes on your account.

If you need your colleagues or other trusted parties (such as it companies or web designers) to be able to request support on your behalf, you can create them a Sub-Account which will allow them to log in to the Client Management Portal and request support without sharing your password.

2. Available everywhere, even with email difficulties

It allows us to provide support for people who are experiencing problems with sending/receiving email, as anyone with a web browser can log in and submit a ticket and view any replies, even if they are currently unable to send an email or receive incoming email on the device they are having problems with.

In the event that you need to send us an error message, you can do so by uploading a screenshot of the message as an image, or by saving an email as a .txt file and attaching it to the ticket.

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