What have we done for you in 2016?

Posted by sbh-admin on 23 12 2016.

Over the last year, we’ve been very busy working behind the scenes to ensure we can offer the best possible service to you.

These are our proudest achievements from 2016:

• Customer Services

  This year we’ve been working to speed up our initial response times to all support tickets, both technical and customer service.On a typical day, we’re now consistently achieving a less than 24 hour initial response time. Some customers had pointed out that sometimes our response times were less than satisfactory, and we’re proud this is now resolved.

• Systems Upgrades

  We’ve been busy behind the scenes making sure all of our servers are as up-to-date and running the latest versions of software as possible. This is important for you because it ensures we can continue to support the requirements of many of the web applications used by our customers.

• Upgrades to our Client Management Portal and sbhstatus.com

  We’ve also upgraded our Client Management Portal and have moved our service status page (http://www.sbhstatus.com) over to a new platform.

We’ll have staff available during the upcoming holiday period to ensure that our services and your websites are online and functional. The holidays should not impact our response times (including on Christmas Day, Boxing Day and New Year’s Day).