Post ITC takeover FAQ

Posted by sbh-admin on 24 09 2015.

48 hours on from Small Business Hosting taking over ITC and EuroFastHost’s hosting and customers we are here to answer some of the questions that we have had and some others which we think might be useful.

I haven’t received my login details for the SBH client management portal!

Please search your inbox for this email. The email will have been sent to the main contact email which you provided to ITC/ EFH. If you can still not find your login details please submit a request for support via our ‘Contact’ page on www.smallbusiness.host.

I’ve deleted my welcome email and password without reading the information, how do I get this information again?

Please submit a request for support via our ‘Contact’ page on www.smallbusiness.host.

How do I login to the Client Management Portal?

Please go here and enter your email address and the password provide by us via email.

Do you already have my payment details from ITC?

We do not, we have not been given any details of payment which you might have used with ITC. If you would like to pay invoices or set up automatic invoice payments you will need to re-enter your debit or credit card details. You can see how to do this here: How do I add/update my Credit Card details?

Can I pay annually?

Yes, just submit a support request if you would like to pay annually.

Why have my hosting costs changed?

In the process of taking over we have moved all the ITC/ EFH customers to the most appropriate SBH package for their needs and usage. This may mean that you have seen a decrease or an increase in the cost of your hosting package.

What should I do if it looks like a service is missing?

Please raise a support ticket with as much information as possible; the domain, if the service is online and any other relevant details. Once a ticket has been raised we will investigate.

Can I pay via BACS?

We offer BACS in situations where customers cannot pay via Secure Credit/ Debit Card. If you would like to pay via BACS we ask that you pay for your services annually instead of monthly and let us know when payment has been made so that we can look for and apply your payment to your account. Please raise a support ticket if you would like to set up this arrangement.

Am I going to have to change my email settings?

You shouldn’t have to we have worked very hard to ensure that customers do not experience disruption and that they do not have to change any settings.

Relevant Knowledge Base articles

Below is a list of Knowledge Base articles that we have been recommending to customers! Please search our Knowledge base for any questions you might have and please do not hesitate to submit a support ticket if you cannot find the answer you are looking for.

How do I recover my Client Management Portal password?

How do I change the email my invoices are sent to?

How do I contact support?

Why do you not accept tickets and replies via emails?

How do I access my hosting control panel?

And of course, if you are still experiencing issues or have questions once using our Knowledge Base, please do not hesitate to submit a support ticket.

Posted by Small Business Customer Support Team.