Don’t fall victim to the registrar spam scam!

Posted by sbh-admin on 01 11 2015.

One of the more popular spam messages circulating at the moment are ones which state that they are from Enom or other registrars and appear to be warning you about your domain.
Receiving an email from your registrar claiming that your domain name has been suspended is a cause for concern.

The email format:

Sender: ‘ENOM, INC. <abuse@enom.com.info>

Subject: ‘Domain ____________.com suspension notice’

Body: ‘Dear Sir/ Madam,

The following domain names have been suspended for violation of the ENOM, INC. Abuse Policy:

Domain name: ************.***

Registrar: Enom, INC

Registrant Name: ************ *******

 

Multiple warnings were sent by Enom, INC. Spam and Abuse Department to give you an opportunity to address the complaints we have received.

We did not receive a reply from you to these email warning so we then attempted to contact you via telephone.

Click here and download a copy of the complaints we have received.

Please contact us for additional information regarding this notification.

Sincerely,

Enom, INC

The email will include details about your domain name including your registrant name. Unfortunately, this email has caught some individuals out with how legitimate it appears to be. However, the link within the email appears to be an executable with some confirmations that is is cryptowall malware.

What to do if you receive an email like this

• Check that your website is online in a web browser: your domain has not been suspended if your website is still online.
• Check you are receiving emails to any mailboxes on the domain name: your domain has not been suspended if your emails are still working.
• Do not click anything in the email.
• Mark the email as spam: this helps hosting company to identify spam trends.

What to do if you have receive an email like this and clicked the link

• Shut your computer off immediately: this will limit the damage that malware such as cryptowall can do.
• Contact an IT support company.

If you are not sure of the legitimacy of an email you have received please raise a support ticket within the client management portal.